FAQ
Find answers to the most frequently asked questions: ordering, shipping, storage and corporate gifts.
FREQUENTLY ASKED QUESTIONS
Orders and shipping
How do I place an order?
- Choose your bottles and add them to your cart.
- Enter your delivery address.
- Pay on our secure checkout page to complete your order.
You will immediately receive a confirmation email.
Which payment methods do you accept?
You can pay by card on our secure checkout page, or by bank transfer. We never store your banking details.
What are the delivery times and shipping costs?
All our bottles are stored and shipped from France, in reinforced packaging and with a tracking number.
Mainland France: free delivery on orders from €300. Below that, shipping costs are calculated at checkout. Delivery usually takes 2 to 9 days.
Other countries: rates depend on the destination and the number of bottles. Any customs duties and import taxes are paid by the customer.
Full details are on our Shipping and returns page.
Do you ship abroad?
Yes, we ship across Europe and to many other countries. The cost is shown at checkout based on your address. Any customs duties and local taxes charged on delivery are paid by the customer. Please check your country's rules on importing alcohol.
Can I change or cancel my order?
Contact us as soon as possible at contact@lecaveaudespepites.com. As long as the order has not been shipped, we will do our best to change or cancel it.
How can I track my order?
As soon as your order ships, you will receive an email with your tracking link. You can also visit our Order tracking page.
Can I return a bottle?
You have 14 days after delivery to return an unopened bottle in its original condition. Return shipping is paid by the customer. If a parcel arrives damaged, take photos and contact us quickly. Full conditions are on our Shipping and returns page.
FREQUENTLY ASKED QUESTIONS
Our bottles and services
How are your bottles stored?
All our bottles are stored in France, in climate-controlled warehouses where temperature and humidity are monitored. They are kept in ideal conditions until the day they ship. Learn more about our commitment.
Do you offer corporate gifts?
Yes. We help companies with gifts for clients, partners or employees: advice based on your budget, volume orders and delivery in France or abroad. Write to us at contact@lecaveaudespepites.com with the number of gifts, your budget and the date you need them. You can also give our gift card.
How do I choose between wine, champagne, spirits or liqueur?
It all depends on the occasion and what you enjoy:
- Red wine and white wine: to go with a good meal.
- Champagne: for aperitifs and celebrations.
- Spirits (whisky, tequila, gin…): for lovers of bold character.
- Liqueurs and Chartreuse: as a digestif, to sip slowly.
Are your products only French?
No. We focus on French gems (Champagne, Bordeaux, Burgundy, Rhône), but we also select exceptional bottles from elsewhere, such as Scotch and Japanese whiskies or Mexican tequilas.
What is the difference between a liqueur and Chartreuse?
Chartreuse is a herbal liqueur made by the Carthusian monks to a secret recipe. So it is a liqueur, but not every liqueur is a Chartreuse.
How do you choose your bottles?
Quality comes first. We select renowned houses and respected estates, as well as more confidential cuvées, for their quality, their reputation and their appeal to enthusiasts.
Should I drink your bottles now or keep them?
Many wines are enjoyed young, but great growths often benefit from a few years of ageing. Most champagnes are ready to drink, and great vintages can also be kept. Spirits are aged before bottling and can be enjoyed right away. Store your bottles somewhere cool and dark and, for wines, lying down.
Are your spirits best neat or in cocktails?
Both! Great whiskies, tequilas or Chartreuse are best enjoyed neat. Gin, some liqueurs and champagne work very well in cocktails.
Do you offer rare or limited edition products?
Yes! Discover our limited editions and rare bottles. Some gems do not stay in the cellar for long: subscribe to our newsletter so you never miss out.
At what temperature should I serve your bottles?
- Red wines: 15 to 18 °C
- White wines: 10 to 12 °C
- Champagnes: 8 to 10 °C
- Spirits: room temperature
- Liqueurs and Chartreuse: slightly chilled or over ice
Do I need to be of legal age to order?
Yes. The sale of alcohol to minors is prohibited. By placing an order, you confirm that you are of legal age to buy alcohol in your country.
Alcohol abuse is dangerous for your health. Please drink responsibly.
Any other questions?
Our team replies Monday to Saturday, 9am to 7pm, at contact@lecaveaudespepites.com or through our contact page.
