FAQ
Find the answers to your most frequently asked questions.
Frequently Asked Questions
Orders
How do I place an order?
- Visit our website.
- Add the desired alcohol to your cart.
- Follow the secure payment steps to complete your order.
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) as well as payments via PayPal.
What are the delivery times?
You will receive your alcohol at home in simple and practical packaging.
Delivery takes 2 to 9 days and is free throughout France, so you can order with complete peace of mind.
You will receive a tracking number so you can follow the delivery progress in real time.
Can I modify my order after I've placed it?
Unfortunately, once an order is confirmed, it can be difficult to modify it. Contact our customer service team as soon as possible to discuss available options.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link. You can also visit the "Order Tracking" page to monitor the status of your order in real time.
Frequently Asked Questions
Our alcoholic beverages
How to choose between wine, champagne, spirits, liqueur or chartreuse?
It all depends on the occasion (and the desire!).
Red wine: ideal with a good meal.
Champagne: perfect for celebrations.
Spirits (whisky, rum, gin…): for lovers of character.
Liqueurs & chartreuses: sweet or herbaceous digestifs to be savored slowly.
Are your products exclusively of French origin?
No, our cellar is open to the world! Although we favour French gems, we also select treasures from elsewhere.
What is the difference between a liqueur and a chartreuse?
Chartreuse is a herbal liqueur made by Carthusian monks according to a secret recipe. It is a liqueur , but not all liqueurs are Chartreuse.
Are your products handcrafted or industrially produced?
Our priority is quality. We select passionate producers, often independent, who favour artisanal methods or those respectful of traditional know-how.
Can your spirits be drunk young or do they need to be aged?
Wines can often be enjoyed young, except for certain grand cru wines.
The champagnes are ready to drink.
The spirits are aged in casks before bottling, so they are ready to be enjoyed.
Liqueurs and chartreuses sometimes gain in complexity over time, but are excellent right from the start.
Are your alcoholic beverages meant to be enjoyed neat or in cocktails?
Both! Some are best enjoyed neat, like a good rum or an old Chartreuse.
Others are very well suited to cocktails, such as gin, fruit liqueurs or champagne.
We'll be sharing some recipe ideas with you soon! 🍸
Are your alcoholic beverages meant to be enjoyed neat or in cocktails?
Both! Some are best enjoyed neat, like a good rum or an old Chartreuse.
Others are very well suited to cocktails, such as gin, fruit liqueurs or champagne.
We'll be sharing some recipe ideas with you soon! 🍸
Do you offer rare or limited edition products?
Yes! Some gems don't stay in the cellar for long. Subscribe to our newsletter so you don't miss out.
At what temperature should you serve your alcoholic beverages?
Red wines: 16-18°C
Champagnes: 8-10°C
Spirits: room temperature
Liqueurs / Chartreuse: slightly chilled or on ice
Do you have any other questions?
Our team is at your disposal, contact us on our "contact" page.
